Terms & Conditions

These terms and conditions ("Terms") outline the agreement between you ("Customer" or "you") and Hungry Tapir LLP ("Company," "we," or "us") regarding the purchase and use of our Kaya products (”The Pandan Kaya”, “The Vegan Kaya”). By placing an order and making a purchase, you agree to be bound by these Terms.

1. Order Placement and Acceptance

1.1. Product Availability: In the event that we are not able to provide the Kaya after you have placed an order, we will notify you via email and offer a suitable alternative or provide a refund.

1.2. Order Confirmation: Upon placing an order, you will receive an email confirmation with the details of your purchase. We reserve the right to decline or cancel an order at any time, for any reason, including but not limited to payment issues.

2. Pricing and Payment

2.1. Pricing: The prices displayed on our website are in GBP (£) and inclusive of any applicable taxes. Shipping charges will be calculated and added during checkout.

2.2. Payment Methods: We accept payment through various secure payment gateways, including credit/debit cards. By providing your payment information, you warrant that you have the necessary authorisation to make the payment.

2.3. Payment Security: We take the security of your payment information seriously. However, we cannot be held responsible for any unauthorised access or breaches that occur beyond our reasonable control.

3. Shipping and Delivery

3.1. Shipping Responsibility: We will make reasonable efforts to ensure that your order is delivered within the estimated delivery timeframe. However, we are not liable for any delays or failures in delivery caused by circumstances beyond our control, such as natural disasters or transportation disruptions.

3.2. Shipping Address: It is your responsibility to provide accurate and complete shipping information. We will not be held responsible for any losses or delays resulting from incorrect or incomplete addresses provided by you.

3.3. Shipping Restrictions: We currently offer shipping across London, United Kingdom. If you live outside of London, please contact us for possible alternatives.

4. Returns and Refunds

4.1. Return Eligibility: Due to the nature of our food products, we cannot accept returns or exchanges for opened or partially consumed jars of Kaya, unless the product is damaged or defective upon receipt.

4.2. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of receiving your order. We may request photographic evidence or ask you to return the item for evaluation before issuing a replacement or refund.

4.3. Refund Process: Refunds will be issued to the original payment method used for the purchase once the returned item is received and inspected. The refund amount will be limited to the price paid for the product.

5. Data Privacy and Protection

5.1. We respect your privacy and handle your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

5.2. We may use cookies/sessions to enhance your browsing experience. By using this website, you consent to our use of cookies/sessions.

5.3. We may provide links to third-party websites for your convenience. We are not responsible for their content, privacy practices, or security. Use third-party sites at your own risk.

6. Intellectual Property

6.1. All content, including text, images, logos, and product descriptions, displayed on our website or social media channels is the intellectual property of Hungry Tapir LLP. It is protected by copyright laws and may not be used or reproduced without our prior written consent.

7. Limitation of Liability

7.1. To the extent permitted by applicable laws, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our products or services. However, if you encounter any issues or concerns with our product, we encourage you to contact us. We will do our best to assist and resolve any problems to the best of our abilities.

7.2. While we strive to provide accurate and up-to-date information on our website, we make no warranties or representations regarding the accuracy, completeness, reliability, or suitability of the information and materials provided. You acknowledge that any reliance on such information or materials is at your own risk.

7.3. Our total liability, whether in contract, warranty, tort (including negligence), or any other legal theory, arising out of or relating to your use of our products or services shall not exceed the total amount paid by you for the specific product or service in question.

7.4. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable laws.

8. Governing Law and Jurisdiction

8.1. These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of United Kingdom.

8.2. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively brought in the courts located in United Kingdom, and you consent to the jurisdiction of such courts.

9. Modifications to the Terms

9.1. We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates.

9.2. By continuing to use our products or services after any modifications to these Terms, you accept and agree to be bound by the revised Terms.

Please read these Terms carefully before placing an order or using our products. If you have any questions or concerns regarding these Terms, please contact us for clarification.

Thank you for choosing Hungry Tapir. We appreciate your support!